Refund Policy

Returns & Refunds

I want you to be completely happy with your artwork. If you have any questions about a piece before purchasing, please get in touch and I’ll be happy to help.
 

Changing your mind

For original artwork and standard, non-personalised prints purchased online, you have the right to cancel your order within 14 days of receiving your artwork, without needing to give a reason.

If you wish to cancel, please contact me within 14 days of delivery. You will then have a further 14 days to return the artwork.

The artwork must be returned in its original condition and, where possible, in its original packaging. You are responsible for taking reasonable care of the artwork while it is in your possession.

Unless the artwork is faulty or has arrived damaged, you are responsible for the cost of returning an item.

Once the artwork has been safely returned and inspected, I will issue your refund. Refunds will normally be made using the original payment method.

Artwork that arrives damaged

I take great care when packaging artwork, but unfortunately damage can occasionally occur during transit.

If your artwork arrives damaged, please contact me as soon as possible and provide photographs of the artwork and packaging. Please keep all original packaging until the issue has been resolved.

I will work with you to arrange an appropriate solution, which may include a replacement where available or a full refund.
 

Faulty artwork

If your artwork arrives faulty or develops a fault that is my responsibility, you have rights under UK consumer law. Please contact me as soon as possible so that I can help resolve the issue.

Commissions & personalised artwork

Because commissioned and personalised artwork is created specifically for you, it may not be eligible for cancellation once work has begun or once the artwork has been completed, where permitted by UK consumer law.

I will always discuss the requirements and agreed design with you before beginning a commission, so please contact me if you have any questions about your commission before placing an order.

Exchanges

I do not currently offer exchanges. If you would like a different artwork or print, you can return your original purchase where eligible and place a new order.

Contact

If you would like to request a return or have any questions about an order, please contact me through the contact details provided on this website.

This policy does not affect your statutory rights under UK consumer law.